PASSENGER satisfaction with London Midland is above the national average, figures from the latest National Passenger Survey (NPS) have shown.
Results of the survey compiled by independent rail watchdog body Passenger Focus show overall satisfaction with the train operator, which serves Northampton, stands at 87 per cent, compared with 83 per cent for the rest of the industry.
Passengers also rated the attitude and helpfulness of staff at 73 per cent, two per cent above the national average.
The train operator also received praise for its efforts in coping with delays.
Anthony Smith, Passenger Focus chief executive, said: “Well done to London Midland, Merseyrail and Heathrow Connect, all of whom improved significantly.
“Particularly impressive was London Midlands’ whopping 17 per cent rise in how they dealt with delays.”
London Midland’s Managing Director Patrick Verwer said: “I am delighted with these results which reflect the hard work put in by London Midland staff. However, we are not complacent and know that there is still room for improvement. All of us at London Midland will continue to identify ways to improve our performance for the benefit of our passengers.”