Every day this month the Chron is teaming up with the Northampton Town Centre Business Improvement District (BID) to feature a ‘Business of the Day’ – giving you more information about an independent firm in the town.
Today, we highlight Chelton Brown in George Row.
Chelton Brown was launched in 1990 in the front room of owner Sali Brown’s home.
A full 33 years later and the company has gone on to become the county’s biggest lettings agent, with a portfolio of more than 1,000 properties and employing 25 staff from their offices in George Row, Northampton and Daventry.
The company’s pledge to ‘generate wealth by exceeding expectations’ has stood them in good stead, believing good relationships with customers pays dividends in the long run.
Mrs Brown said: “It helps us being independent. We care more about what we do. If we get a bad comment on a review site, it hurts, it feels like an attack on you and we work harder to put it right.
Bigger companies will just shrug it off and move on, we’re not like that. “We are fully accredited and that helps because there are some unscrupulous landlords out there.
There’s plans to regulate the industry which we welcome, because we already meet the criteria, it’s the others who it will hit.
“We are keen to uphold our exceptional service by working closely with our clients through the commitment and expertise of our team. Having the town centre office is great because we are there for customers, they can come in and see us at any time.”
SPECIAL OFFER: Quote discount code ‘CHRONCHELTON’ to get 20 per cent off landlord and tenants fees for new clients throughout July.
Chelton Brown
4/5 George Row, Northampton
01604 603433
www.cheltonbrown.co.uk